In response to all of this, Bose is updating its testing procedures, improving its firmware update website, and (temporarily) giving customers the option to downgrade if they so choose - even while insisting that firmware was never the problem. Once again, the firmware update 4.5.2 was not found to be the cause of any degradation in overall noise reduction performance.”
#SHOULD I UPDATE MY BOSE QC35 FIRMWARE FULL#
“Our full engineering analysis determined that the degradation in all cases was the result of hardware related issues with ear cushions, aftermarket parts, or mechanical integrity. Third-party ear cushions were also found to “negatively impact passive reduction performance” and put the headphones out of spec, and Bose also noticed that some units from customers had mechanical damage - likely from everyday wear and tear.
In the few small cases where it did find a measurable difference in noise canceling quality, the company says the ear cups weren’t fully snapped on Bose says missing even one of the 10 tabs can make a difference. So what’s the problem, then? There’s got to be something going on that created this chorus of complaints, right? Well, Bose has an explanation. So it went further and sought out independent testing through “a third-party acoustics test laboratory.” Again, the updated 4.5.2 firmware showed no signs of being the culprit behind degraded noise cancellation. Image: Boseīut since there was still a disconnect between customer feedback and its own findings, the company wasn’t satisfied to end the investigation there. Some of the hardware that Bose used to test the QC35 and QC35II headphones. “This robust evaluation of customer-returned units did not reveal any issues with noise cancellation performance, and Bose was not able to replicate the concerns of our customers,” the report says. The company conducted extensive lab testing and went so far as to visit some customers at home to observe them using the QC35 and QC35II headphones. “Through all of our investigation and testing, we’re confident that firmware 4.5.2 did not affect the noise cancelling feature.” “When we launched QC35 I and II, we set stringent specifications for noise cancelling performance,” the company wrote in its report. But it’s going to let QC35 owners downgrade back to older firmware if they want to, which is an option that the company had previously supported, but later pulled amid all this controversy.Īs noted by Gizmodo, Bose published a long, in-depth forum post about its findings on Thursday. After spending months looking into reports of reduced NC performance - something many customers have blamed on firmware updates - Bose has concluded that firmware isn’t responsible for the perceived drop in noise cancellation effectiveness.
#SHOULD I UPDATE MY BOSE QC35 FIRMWARE BLUETOOTH#
Bose is bringing an end to the long-running saga of complaints regarding noise cancellation issues with its Quiet Comfort 35 and Quiet Comfort 35 II Bluetooth headphones.
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